Business Books

Dive into our Business books collection and discover essential reads on leadership, entrepreneurship, and management. Whether you're leading a start-up, steering a corporation, or just keen on understanding today's complex market dynamics, our business books section offers wisdom from celebrated authors like Malcolm Gladwell and Peter Drucker.

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Success Secrets - Thryft
Mark H. McCormack | Harpercollins Publishers

Success Secrets

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Goodreads rating: 4.0

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In stock: Very Good

Recommendation: Success Secrets is a practical guidebook that provides a wealth of knowledge on how to thrive in the business world. McCormack's insightful advice ranges from broad management principles to the finer details of daily organization, making this book an invaluable resource for anyone looking to succeed in the competitive corporate world. With real-life examples and comprehensive strategies, Success Secrets will inspire readers to take decisive action towards achieving their goals.
Flip: How to Survive and Thrive by Turning Your Business on Its Head - Thryft
Peter Sheahan | Harper

Flip: How to Survive and Thrive by Turning Your Business on Its Head

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Goodreads rating: 3.13

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In stock: Very Good

This book could be a good read for anyone looking for a fresh perspective on business in turbulent times. Peter Sheahan, a young management guru, challenges conventional wisdom and emphasizes flexible decision-making. Through captivating real-life examples, Sheahan demonstrates the importance of re-evaluating every aspect of running a company in order to succeed.
Wave Three: The New Era in Network Marketing

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In stock: Very Good

If you're considering diving into the realm of network marketing, "Wave Three" could be your indispensable guide. Richard Poe breaks down the concept of multilevel marketing with enthusiasm and clarity. It's the kind of book that might resonate with entrepreneurial spirits looking to understand the intricacies of network marketing and how to thrive within this business model. This book isn't just about the 'what' of network marketing—it delves into the 'why' and 'how,' potentially empowering you for success.
Blockbusters: The Five Keys to Developing GREAT New Products - Thryft
Gary S. Lynn, Richard R Reilly  | Harper Business

Blockbusters: The Five Keys to Developing GREAT New Products

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Goodreads rating: 3.91

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In stock: Very Good

This book is a must-read for anyone interested in understanding the key factors that contribute to the success (or failure) of new products in the marketplace. Through in-depth case studies and expert analysis, Lynn and Reilly reveal the five crucial elements that companies often overlook when developing their products. They explain the importance of senior management, a compelling vision, prototyping, collaboration under pressure, and effective information exchange. If you want to gain insights into what it takes to create a blockbuster product, this groundbreaking and extensively researched book is for you.
Global Paradox : The Bigger the World Economy, the More Powerful Its Smallest Players - Thryft

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In stock: Well Read

This book provides insights on how the global economy is changing, and highlights the growing power of small entities in this system. It shows how small and medium-sized businesses are becoming more dominant, and how this can ultimately lead to a positive future. The author provides numerous examples and forecasts, making this book essential for understanding the new patterns that are emerging in the global economy.
The Trustworthy Leader : Leveraging the Power of Trust to Transform Your Organization - Thryft
Amy Lyman | Jossey-bass

The Trustworthy Leader : Leveraging the Power of Trust to Transform Your Organization

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Goodreads rating: 3.64

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This book is a must-read for leaders who aspire to create a culture of trust within their organizations. Using examples from some of the most successful companies, The Trustworthy Leader explains the six elements necessary for a leader to be considered trustworthy. With over 20 years of research and analysis, this book provides quantifiable evidence of the importance of trust in workplace environments, making it a valuable resource for anyone seeking to improve their leadership skills.
Turning Good Ideas into Great Businesses - Thryft
Francis Tay | Unkno

Turning Good Ideas into Great Businesses

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Goodreads rating: 3.0

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In stock: Very Good

If you're sitting on a business idea or nurturing a fledgling venture and wondering how to elevate it, this book could unfold as a treasure map for you. Drawing from a well of personal experience, the author lays out a discernible path with the SPARK model, potentially transforming your entrepreneurial quest into a successful reality. It’s like having a mentor in your pocket, one that could steer you clear from common pitfalls and guide you towards making impactful decisions for your budding or established business.
Crafting Competitiveness: Developing Leaders in the Shadow Pyramid - Thryft
Albert A. Vicere | Capstone

Crafting Competitiveness: Developing Leaders in the Shadow Pyramid

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Goodreads rating: 0.0

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In stock: Very Good

If leadership development interests you, this book may be the perfect guide to ensuring your time and financial investments yield results. Vicere and Fulmer offer insights that can revolutionize how you approach future leader training within your organization, providing a thoughtful and tested framework that aligns individual growth with organizational goals.
Grow From Within: Mastering Corporate Entrepreneurship And Innovation - Thryft
Robert C. Wolcott, Michael J. Lippitz  | Mcgraw Hill

Grow From Within: Mastering Corporate Entrepreneurship And Innovation

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Goodreads rating: 3.85

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In stock: Very Good

This book is a must-read for leaders and executives looking to cultivate a culture of innovation and entrepreneurship within their organizations. It provides practical insights and strategies on how to effectively create and nurture new businesses that can drive sustainable growth. Through real-world examples and expert analysis, the authors demonstrate how companies can leverage their existing assets to create new revenue streams and stay ahead in today's competitive market.
Kick Ass Business And Marketing Secrets - How To Blitz Your Competition - Thryft
Bob Pritchard | Wiley

Kick Ass Business And Marketing Secrets - How To Blitz Your Competition

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Goodreads rating: 3.67

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In stock: Well Read

Eager to conquer the market landscape? Bob Pritchard's "Kick Ass Business And Marketing Secrets" is akin to having a mentor guide you through the intricate dance of today's business world. With a no-nonsense approach and easy-to-implement strategies, it promises to arm you with the knowledge and critical thinking needed to make your product resonate with today's value-driven consumers. Dive into this book to align your marketing ethos with the evolving expectations of savvy customers and outshine your competitors with confidence.
Talent Management Strategies : Leading HR Executives on Bridging Generation Gaps, Facilitating Knowledge Transfer, and Creating an Effective Succession Plan - Thryft

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This book would be a great read for HR executives and managers looking to improve their talent management strategies. It provides insights from top HR executives from leading companies and covers all stages of the employee lifecycle. The book emphasizes the importance of establishing succession planning and knowledge sharing to keep the business running smoothly when key players retire. It provides practical tips on how to attract, onboard, retain and develop top talent, including how to establish successful mentoring programs, maintain job satisfaction, measure performance, and grow talent from within.
Employee Training and Development - Thryft
Raymond A. Noe | Mcgraw Hill Higher Education

Employee Training and Development

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Goodreads rating: 3.68

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Imagine your team becoming more adept, more efficient, and more motivated. "Employee Training and Development" is your playbook for transforming a workforce. Not only does it dive into the necessity of honing skills, but it shines a light on how to effectively transfer knowledge in today’s tech-savvy world. Adopting these strategies could be the leap forward your company's training program needs.
What Is Lean Six Sigma

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In stock: Very Good

If you're aiming to make your workplace more efficient and your customers happier, "What is Lean Six Sigma" can be your stepping stone. The book simplifies a complex subject with diagrams, cartoons, and real-world scenarios that make the methodology accessible. It's not just about theory; this book arms you with practical tools to tackle waste and enhance quality in your job, potentially transforming your company's performance and your own career.
Business Reengineering: The Survival Guide - Thryft
Dorine C. Andrews | Pearson

Business Reengineering: The Survival Guide

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Goodreads rating: 2.0

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In stock: Very Good

This book is a must-read for anyone tasked with leading business reengineering efforts. It offers practical and street-smart advice, guiding readers through the entire process of organizational change. With its tried-and-tested approach, it covers all aspects, from policies and technology to relationships and rewards. The 8-step methodology outlined in the book ensures effectiveness and efficiency. It also provides insights into common obstacles and how to overcome them. After reading this book, you'll be equipped to lead successful reengineering projects and transition into a continuous improvement mindset.
The Impact Code: 50 Ways to Enhance Your Presence and Impact at Work - Thryft

The Impact Code: 50 Ways to Enhance Your Presence and Impact at Work

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In stock: Well Read

This book is a must-read for anyone looking to enhance their presence and influence in the workplace. With 50 powerful strategies, it provides a step-by-step guide to help you create a lasting impression on others. Whether you want to become a better leader, increase your professional opportunities, or improve your personal relationships, The Impact Code has the potential to transform your life. It's time to unlock your full potential and make an impact that truly matters.
Managerial Economics - Thryft
Dryden Pr | Dryden Pr

Managerial Economics

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Goodreads rating: 3.53

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In stock: Very Good

This book would be a great read for anyone interested in understanding how economics can be applied to managerial decision making. With a focus on maximizing value and integrating all business functions, it provides a strategic framework for making informed decisions. Whether you're a business student or a seasoned manager, this book will help you develop the economic understanding necessary for managerial success. So grab a copy and start making smart, strategic decisions today!
Organization Development: The Process of Leading Organizational Change - Thryft
Donald L. Anderson | Sage Publications, Inc

Organization Development: The Process of Leading Organizational Change

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Goodreads rating: 3.6

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In stock: Like New

If you're wrestling with making changes at your workplace, this book dives into the often daunting world of organizational development with clarity and practicality. Unlike other texts that can be heavy on theory, Donald L. Anderson gives you an actionable roadmap, helping you to understand and lead change, not just theorize about it. Perfect for managers and leaders looking to steer their teams through transformation smoothly.
Who's Running Your Career?: Creating Stable Work in Unstable Times - Thryft

Who's Running Your Career?: Creating Stable Work in Unstable Times

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In stock: Very Good

This book could be a good read for someone who is feeling uncertain or anxious about their career path. It offers valuable insights and practical strategies for navigating through the constantly changing job market. With the author's expertise in workforce trends, readers can learn how to anticipate and adapt to industry shifts, ultimately empowering them to take control of their career and create stability in an unstable world.
Swoosh: The Unauthorized Story of Nike and the Men Who Played There

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In stock: Well Read

If you're someone who's fascinated by mega-corporations and the backstory of industry titans, this one's for you. "Swoosh" not only uncovers the rollercoaster history of Nike but does so through the lens of insiders, giving it a personal touch mixed with professional insights. It's an insightful read for anyone intrigued by branding, marketing, and the sheer willpower it takes to build a global phenomenon.
Getting To VITO (The Very Important Top Officer) - 10 Steps To VITO's Office - Thryft
Anthony Parinello | Wiley

Getting To VITO (The Very Important Top Officer) - 10 Steps To VITO's Office

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Goodreads rating: 3.58

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In stock: Very Good

This book could be a good read for you because it provides a comprehensive 10-step plan on how to effectively reach the top decision-makers in a company. Anthony Parinello shares his vast sales experience and practical advice, teaching you how to pre-qualify the real VITO, establish value, and overcome objections. With his expert guidance, you'll be equipped with the tools to make a lasting impression and become a trusted advisor to these highly influential individuals.
What You Accept Is What You Teach : Setting Standards for Employee Accountability - Thryft
Michael Henry Cohen | Creative Health Care Management

What You Accept Is What You Teach : Setting Standards for Employee Accountability

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Goodreads rating: 3.93

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In stock: Well Read

This book could be a good read for managers and team leaders looking to improve the performance of their employees. The author provides practical guidance on setting standards of performance, communicating effectively, and holding employees accountable for their actions. Readers will appreciate the emphasis on cultivating a culture of accountability and promoting improved performance.
Get Them on Your Side : Win Support, Convert Skeptics, Get Results - Thryft
Samuel B. Bacharach | Adams Media Corp

Get Them on Your Side : Win Support, Convert Skeptics, Get Results

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Goodreads rating: 3.57

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In stock: Very Good

"Get Them on Your Side" could be a good read for managers who want to learn the art of persuasion and building political capital within an organization. Bacharach's expertise in management and organizational behavior provides practical advice on winning support, converting skeptics, and achieving successful results. This book could be a valuable resource for anyone seeking to enhance their leadership and political skills.
Think Write Grow : How to Become a Thought Leader and Build Your Business by Creating Exceptional Articles, Blogs, Speeches, Books and More - Thryft

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In stock: Well Read

If you're looking to make a real impact in your field, "Think Write Grow" could become your manual for success. The principles that Grant Butler shares are distilled from the strategies of prominent figures and are designed to help you convert your knowledge into influence. If crafting meaningful content that propels both you and your business forward is your goal, this book promises to guide you through accomplishing just that. With its practical approach, you're likely to find yourself returning to its insights again and again as you build your thought leadership platform.
Making Anything Possible: Excellence in Self-Accountability - Credit and Blame
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In stock: Very Good

If you're someone who's keen on personal growth and taking responsibility for your success, "Making Anything Possible" could serve as your guide. Al Marino focuses on self-accountability as a pivotal skill—one that's often the difference between mediocrity and excellence. The book breaks down the often overlooked nuance between taking credit and blame, empowering you to lead a more self-aware and goal-oriented life.
International Business - Thryft
Klaus Meyer, Mike W. Peng  | Cengage Learning Emea

International Business

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Goodreads rating: 4.0

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This comprehensive textbook uniquely combines European, Asian, and North American perspectives to provide a thorough understanding of international business. It uses institutional and resource-based perspectives to answer the central question of what determines global business success and failure. The book also engages readers with historical context and recent developments, making it a must-read for students interested in global business.
Business Communications - Thryft
William C. Himstreet | Kent Pub. Co

Business Communications

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Goodreads rating: 4.0

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In stock: Very Good

This textbook is an essential guide for anyone looking to improve their communication skills in a business setting. From writing effective emails to giving presentations, this book covers it all. The revised edition includes updated examples and exercises, making it relevant for today's workplace. Users can expect to learn practical tips and techniques for effective communication that can help them advance in their careers.
West Point Leadership Lessons: Duty, Honor and Other Management Principles - Thryft
Scott Snair | Sourcebooks

West Point Leadership Lessons: Duty, Honor and Other Management Principles

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Goodreads rating: 3.83

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In stock: Well Read

If you're eager to lead with integrity and responsibility, this book can offer you a fresh perspective. West Point's rigorous values can provide a blueprint for solid leadership in any arena, and author Scott Snair adeptly translates military ethos into a civilian context. Walk away inspired to apply these time-honored values to your daily management challenges.
Operations Management - Thryft
Robert Johnston, Alistair Brandon-Jones, Nigel Slack  | Pearson

Operations Management

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Goodreads rating: 3.85

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If you're aiming to excel in the operations management field, this book by Nigel Slack is tailored for you. It's a market leader for a reason, blending academic rigor with real-world relevance, making it indispensable for both students and professionals. Diving into this, you'll discover a wealth of knowledge that can practically shape your understanding and approach to operations within any organization.
All I Really Need to Know in Business I Learned at Microsoft: Insider Strategies to Help You Succeed

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In stock: Very Good

This book is like having a mentor in your hand. Julie Bick offers a treasure trove of insights from her experiences at Microsoft that could help you navigate the corporate ladder with ease. Think of it as a condensed MBA with relatable, real-world applications that could transform how you approach your career and business strategies.
Planning For Organizational Success - A Practical Guide - Thryft

Planning For Organizational Success - A Practical Guide

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In stock: Well Read

If you're feeling stuck in a managerial or leadership position, trying to navigate through the complexities of organizational challenges, "Planning For Organizational Success - A Practical Guide" is a robust navigational tool. Written with a keen understanding of the industrial landscape of its time, which remains relevant in many ways today, it can help you systematically address and resolve intricate business problems with a clear, practical approach.
Toyota Under Fire: Lessons for Turning Crisis into Opportunity

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If you're interested in corporate crisis management and want to dive deep into real-world examples, "Toyota Under Fire" is an insightful read. The events surrounding Toyota's recall crisis serve as a case study, not only on how to weather a storm but also on the importance of a company’s core principles and culture. As you learn about Toyota's response and the long-term strategies they employed, you'll gain knowledge that could be crucial for any leader facing challenges in their organization.
1,000 Dollars and an Idea: Entrepreneur to Billionaire
Sam Wyly | Newmarket Pr

1,000 Dollars and an Idea: Entrepreneur to Billionaire

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Goodreads rating: 3.73

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In stock: Very Good, Well Read

If you're captivated by the raw grit behind self-made success, "1,000 Dollars and an Idea" will resonate with you. Sam Wyly's memoir is more than an autobiography; it's a source of inspiration, providing real-world insights into how perseverance, innovative thinking, and a dash of daring can shape a remarkable business career. His story could motivate you to consider how your own ideas might change your life.
Peak Performance: Business Lessons From the World's Top Sports Organizations - Thryft
Clive Gilson; Mike Pratt; Kevin Roberts; Ed Weymes | Harpercollins

Peak Performance: Business Lessons From the World's Top Sports Organizations

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Goodreads rating: 3.6

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In stock: Well Read

If you're looking to boost your business's performance, "Peak Performance" could offer you that competitive edge. This book takes lessons from the pinnacle of sports organizations and distills them into actionable insights for the corporate world. It's like having a coach for your business strategy, helping to push you and your organization to the top of your game.
Focus Export Ed - Thryft
Al Ries | Harperbusiness

Focus Export Ed

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Goodreads rating: 4.0

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In stock: Very Good

Focus Export Ed is an excellent read for entrepreneurs and business enthusiasts that want to learn how to dominate their industry. Al Ries draws examples from various industries to show how narrowly-focused companies are the big winners. The book highlights how corporations can increase their competitiveness by narrowing their focus and establishing a single word or concept the company can own in the mind, just like how Volvo owns "safety," BMW owns "driving," and FedEx owns "overnight." The advice is concrete and no-nonsense, making it a great read for anyone looking to improve their marketing skills and gain an edge in today's cutthroat business environment.
Bricks to Bridges: Make Your Strategy Come Alive
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In stock: Very Good

If you've ever felt the frustration of seeing a brilliant business strategy crumble in the execution phase, 'Bricks to Bridges' could be your guide to change. Robin Speculand presents an insightful, structured approach to ensuring that the strategic goals you're excited about on paper translate into tangible results. It’s especially compelling if you crave not only the what but the how of strategy implementation.
Conscious Business: How to Build Value Through Values - Thryft

Conscious Business: How to Build Value Through Values

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In stock: Very Good

This book could be a good read for someone who wants to find meaning and fulfillment in their work. It offers breakthrough techniques to help you take responsibility for your life, communicate authentically, and make impeccable commitments. With a focus on conscious business practices, this book will show you how to create a work environment that fosters personal fulfillment, mutual respect, and success. It emphasizes the importance of purpose, integrity, and effective leadership in achieving sustainable and exceptional performance. By reading this book, you will gain valuable insights and practical strategies to make a positive impact in the workplace and beyond.
The End of Marketing as We Know It
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Sergio Zyman | Harper Business

The End of Marketing as We Know It

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Goodreads rating: 3.72

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In stock: Well Read

If marketing mystique and high-budget ad campaigns have left you puzzled about their real impact on sales, this book will resonate with you. Authored by the maverick behind Coca-Cola's marketing revolutions, it's a provocative, no-nonsense account that demystifies the art of marketing, turning it into an exact science with one main goal: selling effectively. Whether you're a seasoned marketer or an intrigued business owner, "The End of Marketing As We Know It" will challenge and possibly transform your approach to marketing.
Harvard Business Review on Breakthrough Thinking
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In stock: Well Read

If you're looking to spark a transformation in how you or your company thinks about and fosters innovation, this book is a treasure trove. It's not just about flashes of creative genius; it's about structuring your strategic processes to nurture and sustain breakthrough thinking. Harvard Business Review's collection gives you access to a mindset that has shaped successful strategies for countless professionals.
Branding Your Business - Thryft
James Hammond | Kogan Page

Branding Your Business

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Goodreads rating: 3.23

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In stock: Very Good

This book is a must-read for any aspiring entrepreneur or business owner looking to elevate their brand. With practical guidance and a focus on real-world application, "Branding Your Business" breaks down the complexities of branding into easy-to-understand terms. From conducting a brand audit to leveraging marketing psychology, this book will empower you to create a powerful and memorable brand that sets you apart from the competition. Get ready to increase your profits and leave a lasting impact on your customers.
Organization Development & Change - Thryft
Christopher G. Worley, Thomas G. Cummings  | Cengage Learning

Organization Development & Change

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Goodreads rating: 3.93

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In stock: Like New

As you navigate the ever-evolving landscape of organizational structures and strategies, "Organization Development & Change" could offer you solid theoretical underpinnings paired with practical applications. Whether you're a student or a seasoned professional, the combination of insight and actionable knowledge within this book can prove to be an invaluable resource for effecting change within any organization.
How Organizations Work : Taking a Holistic Approach to Enterprise Health - Thryft
Alan P. Brache | Wiley

How Organizations Work : Taking a Holistic Approach to Enterprise Health

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Goodreads rating: 3.36

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In stock: Well Read

How Organizations Work offers a comprehensive and new "Enterprise Model"-which takes into account all variables that influence performance. Alan Brache provides a clear and integrated solution for performance improvement that can help any executive to identify the root cause of problems in their organization. This book offers a 360-degree picture of how organizational dynamics can be harnessed to effect permanent improvements in performance. Reading this book can help you revolutionize your organization and become an effective executive.
Leading the Way: Three Truths from the Top Companies for Leaders

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In stock: Very Good

If you're a manager, aspiring leader, or HR professional, 'Leading the Way' could be your guidebook to understanding leadership excellence. Gandossy and Effron don't just theorize; they provide a data-backed window into what the world's top companies do to cultivate leaders. By flipping through these pages, you'll gain strategic insight from industry giants on how to foster leadership, which could very well transform how you approach leadership development in your own domain.
High Performance Through Process Excellence - From Strategy to Operations

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In stock: Very Good

If process optimization intrigues you, Mathias Kirchmer's book is a treasure trove. It stitches together strategy and operations through Business Process Management (BPM), showing how vibrant organizations leverage these methods. Imagine gaining insights from various case studies that not only inspire but also provide a pragmatic blueprint for excellence. This read could be the catalyst for transforming your organization's processes into high-performance engines.
Achieving Planned Innovation : A Proven Strategy for Creating Successful New Products and Services - Thryft
Frank R. Bacon | Free Press

Achieving Planned Innovation : A Proven Strategy for Creating Successful New Products and Services

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Goodreads rating: 1.75

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In stock: Well Read

This book could be a good read for business owners or entrepreneurs who want to achieve success in new-product innovation. Using the market-tested five-element paradigm of Planned Innovation, the authors provide practical steps to evaluate the potential of any new product or service. The book emphasizes the importance of having a lasting market orientation, selecting criteria that reflect strategic objectives and tactical goals, and assessing the positive and negative influences of external trends on business opportunities. Through scientific reasoning and proper staffing, the book demonstrates how to minimize cost, time, and risk in bringing successful new products to market.
The Psychology of Culture Shock - Thryft
Colleen Ward, Stephen Bochner, Adrian Furnham  | Routledge

The Psychology of Culture Shock

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Goodreads rating: 4.0

Regular price RM33.03 MYR from RM14.47 MYR Save up to 61%

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In stock: Very Good

If you're someone about to embark on a journey that will plunge you into a new cultural realm, "The Psychology of Culture Shock" could be your compass. The updated insights of Furnham and Bochner detail the emotional and cognitive mountains to climb when adapting to new cultures. It's a trove of knowledge for students, travelers, or professionals bracing for a cultural plunge, helping not just with survival but with thriving in new social landscapes.
Inspiring Stewardship
Didier Cossin, Ong Boon Hwee  | Wiley

Inspiring Stewardship

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Goodreads rating: 2.5

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If you're a leader looking to leave a lasting, positive mark on the world, "Inspiring Stewardship" could be your roadmap to do just that. This book isn't just theory; it's packed with real-life examples from renowned leaders and solid research. It's especially compelling if you're grappling with the challenge of balancing immediate needs with future aspirations in your organization. Let it guide your journey from leader to steward, and reshape your approach to impactful leadership.
Bank and Insurance Capital Management
Frans de Weert | Wiley

Bank and Insurance Capital Management

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Goodreads rating: 0.0

from RM33.03 MYR

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Capital is the lifeblood of finance, and in the unpredictable seas of the financial industry, "Bank and Insurance Capital Management" is your trusty compass. De Weert doesn’t just navigate you through the complexities; he provides a toolkit to manage stakeholder expectations and align risk with capital management. If you're in banking or insurance and need to steer your firm's capital toward its best performance, this book is your chart to value creation.
Performance Management - Theory and Practice - Thryft
Susan Hutchinson | Cipd - Kogan Page

Performance Management - Theory and Practice

Regular price RM32.22 MYR from RM21.90 MYR Save up to 36%

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Goodreads rating: 4.5

Regular price RM32.22 MYR from RM21.90 MYR Save up to 36%

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If you're looking to sharpen your skills in creating a productive workplace, "Performance Management - Theory And Practice" is a valuable tool. It offers a blend of theoretical concepts and practical applications that can guide you in crafting effective performance management systems. This book will enrich your understanding of how such policies can positively transform organizational and employee performance. Consider it a map for strategy-driven human resource management.
The Six Sigma Way: How GE, Motorola, And Other Top Companies Are Honing Their Performance - Thryft

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If you're looking to understand how major corporations achieve remarkable efficiency and quality, "The Six Sigma Way" offers a deep dive into the methodology that's been adopted by industry leaders. It's not just theory; it's practical insight that could transform your approach to process improvement and operational excellence. Consider it a must-read if you're in the business of business optimization.
212 Service: The 10 Rules for Creating a Service Culture
New

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In stock: Like New

If you're in search of a quick guide that can help transform your team's approach to customer service, "212 Service" is it. Mac Anderson has a knack for distilling complex concepts into bite-sized, easy-to-implement ideas. By spending just half an hour with this book, you and your team can learn fundamental rules that could make a genuine difference in creating a service culture that stands out.

Empower Your Mind and Career

Thryft’s Business collection opens a world of strategic insights and innovative ideas. Here, you can find books that cater to aspiring entrepreneurs, seasoned leaders, and anyone eager to craft a future in the world of commerce and industry. From innovative practices to motivational stories, each book offers valuable lessons. Get ready to be inspired and enhance your professional journey.