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Measuring and Managing Performance in Organizations

by Robert D. Austin
RM45.00 MYR
Compare to estimated retail price: RM196.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Measuring and Managing Performance in Organizations
Measuring and Managing Performance in Organizations

For managers measuring people without losing humanity

This is a smart pick if you want management thinking that goes beyond neat metrics and spreadsheets. Austin gets at the tricky part most books skip: how people actually behave once they know they’re being measured. It feels grounded, practical, and refreshingly honest about failure, which makes it especially useful for anyone leading teams or designing performance systems.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

Measuring and Managing Performance in Organizations

by Robert D. Austin
RM45.00 MYR
Compare to estimated retail price: RM196.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

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This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780932633361
Authors: Robert D. Austin
Publisher: Dorset House
Date of Publication: 1996-01-01
Format: Paperback
Related Collections: Sociology, Business
Related Topics: Leadership, Technology, Productivity, Management, Communication, Education
Goodreads rating: 3.91
(rated by 192 readers)

Description

An essential reference for managers facing the challenges of measurement programs. Developed from an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations provides a lucid, engaging analysis of organizational performance measurement with a strong emphasis on the behavioral aspects of measurement. Author Robert D. Austin shows how people react when they are part of organizational systems that are being measured. The book is enriched by interviews with eight recognized software measurement experts, including David N. Card, Tom DeMarco, Capers Jones, John Musa, Daniel J. Paulish, Lawrence H. Putnam, E. O. Tilford, Sr., and the anonymous Expert X. A practical model for analyzing measurement projects anchors the text and helps readers avoid common failures by understanding the patterns of success and failure in measurement initiatives.
 

For managers measuring people without losing humanity

This is a smart pick if you want management thinking that goes beyond neat metrics and spreadsheets. Austin gets at the tricky part most books skip: how people actually behave once they know they’re being measured. It feels grounded, practical, and refreshingly honest about failure, which makes it especially useful for anyone leading teams or designing performance systems.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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