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Judgment on the Front Line - How Smart Companies Win by Trusting Their People

by Chris DeRose II, Chris DeRose, Noel M. Tichy
RM36.86 MYR
Judgment on the Front Line - How Smart Companies Win by Trusting Their People
Judgment on the Front Line - How Smart Companies Win by Trusting Their People

Empowering front-line employees drives corporate success.

If you've ever felt that employees on the ground have untapped potential, "Judgment On The Front Line" can resonate with you. It's an insightful read that delves into the power of granting those at the front lines more autonomy and how such empowerment can significantly improve a company's performance. It's for anyone interested in leadership and organizational development with a focus on trusting your team.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

Judgment on the Front Line - How Smart Companies Win by Trusting Their People

by Chris DeRose II, Chris DeRose, Noel M. Tichy
RM36.86 MYR
ISBN: 9781591843887
Authors: Chris DeRose II, Chris DeRose, Noel M. Tichy
Publisher: Portfolio
Date of Publication: 2012-10-11
Format: Hardcover
Related Collections: Personal Development, Business, Sociology
Related Topics: Business, Management, Leadership
Goodreads rating: 3.75
(rated by 28 readers)

Description

Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that - once the shackles are off - front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes. How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care.
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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Similar Reads

Empowering front-line employees drives corporate success.

If you've ever felt that employees on the ground have untapped potential, "Judgment On The Front Line" can resonate with you. It's an insightful read that delves into the power of granting those at the front lines more autonomy and how such empowerment can significantly improve a company's performance. It's for anyone interested in leadership and organizational development with a focus on trusting your team.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.