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What Is Six Sigma?

by Lawrence Holpp, Peter Pande
What Is Six Sigma? - Thryft
What Is Six Sigma? - Thryft

Maximizing employee involvement to enhance customer satisfaction.

What is Six Sigma? is a concise introduction to the concept, which explains the crucial roles and responsibilities employees have in a Six Sigma initiative and how it can benefit them. The book provides real-world examples of employees using Six Sigma to identify and correct major problems, demonstrating how it is not just a "quality" program, but a business initiative that helps every area of an organization meet the changing needs of its customers profitably. This book would be highly recommended for employees who want to understand the fundamentals and foundations of Six Sigma, and how they can help to enhance customer satisfaction while being a part of a successful business.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

What Is Six Sigma?

by Lawrence Holpp, Peter Pande
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780070486324
Authors: Lawrence Holpp, Peter Pande
Publisher: McGraw-Hill
Date of Publication: 2002-01-01
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Management, Business, Leadership, Business, Personal Development, Productivity
Goodreads rating: 0.0
(rated by 0 readers)

Description

The First Six Sigma Primer Written Especially for EmployeesSix Sigma has gained an avid following among executives and managers for its ability to reduce cycle time, eliminate product defects, and dramatically increase customer involvement and satisfaction. But Six Sigma can't work without widespread employee involvement and commitment. What Is Six Sigma? explains, for employees, the core ideas behind Six Sigma, the crucial roles and responsibilities employees have in a Six Sigma initiative, and how Six Sigma can benefit them.This concise introduction to Six Sigma explains what questions to ask when Six Sigma is first introduced in an organization, then answers those questions in straightforward and easy-to-read style. Look to it for real-world descriptionsThe fundamentals and foundations of Six SigmaThe essential roles employees play in Six SigmaThe changes and challenges they are likely to seeCase studies of employees using Six Sigma to identify--and correct--major problemsMore than a "quality" program, Six Sigma is a business initiative that helps every area of an organization meet the changing needs of its customers, profitably. What Is Six Sigma? will help spread the message of Six Sigma around any organization simply and clearly.#AcknowledgementsChapter 1. The Six Sigma Success StoryChapter 2. Six What? Whats A Sigma?Chapter 3. Six Sigma in Your OrganizationChapter 4. The Six Sigma Teams Problem-Solving DMAICChapter 5. Survivors Guide to Six SigmaChapter 6. A Look inside the Six Sigma ToolkitChapter 7. Six Sigma in Some Success StoriesChapter 8. A Note to How You Can Help Lead Six SigmaChapter 9. A Note to Six Sigma Nine Things You Should Do and Five Skills to DevelopAppendix#top
 

Maximizing employee involvement to enhance customer satisfaction.

What is Six Sigma? is a concise introduction to the concept, which explains the crucial roles and responsibilities employees have in a Six Sigma initiative and how it can benefit them. The book provides real-world examples of employees using Six Sigma to identify and correct major problems, demonstrating how it is not just a "quality" program, but a business initiative that helps every area of an organization meet the changing needs of its customers profitably. This book would be highly recommended for employees who want to understand the fundamentals and foundations of Six Sigma, and how they can help to enhance customer satisfaction while being a part of a successful business.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.