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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

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RM32.53 MYR RM21.57 MYR 34% off
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary - Thryft
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary - Thryft

The Starbucks Experience: Personalized Customer Service

The Starbucks Experience is a must-read book for anyone in the business industry. The book uncovers the secrets behind Starbucks' success by revealing how the company creates personalized customer experiences, generates profits, and secures customer loyalty simultaneously. With real-life insider stories and solid step-by-step strategies, this book can help readers learn from the best and become the best. The unique feature of this book is its ability to teach readers how to custom design a truly satisfying experience that benefits everyone involved.

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

by
RM32.53 MYR RM21.57 MYR 34% off
ISBN: 9780071477840
Estimated First-hand Retail Price: RM90.92 MYR
Publisher: McGraw-Hill Education - Europe
Date of Publication: 2006-11-01
Format: Hardback
Related Collections: Personal Development, Business, Entrepreneurship
Related Topics: Business, Leadership, Management
Goodreads rating: 3.75
(rated by 4885 readers)

Description

WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to



Reach out to entire communities
Listen to individual workers and consumers
Seize growth opportunities in every market
Custom-design a truly satisfying experience that benefits everyone
involved

Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.

For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.


Author: Joseph Michelli
Format: Hardback
Number of Pages: 224
Publisher: McGraw-Hill Education - Europe
Publication Date: 01 Nov 2006
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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The Starbucks Experience: Personalized Customer Service

The Starbucks Experience is a must-read book for anyone in the business industry. The book uncovers the secrets behind Starbucks' success by revealing how the company creates personalized customer experiences, generates profits, and secures customer loyalty simultaneously. With real-life insider stories and solid step-by-step strategies, this book can help readers learn from the best and become the best. The unique feature of this book is its ability to teach readers how to custom design a truly satisfying experience that benefits everyone involved.