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The complete idiot's guide to great customer service

Regular price RM25.22 MYR RM14.25 MYR 43% off
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The complete idiot's guide to great customer service

Regular price RM25.22 MYR RM14.25 MYR 43% off
Unit price
per
ISBN: 9780028619538
Authors: Ron Karr
Publisher: Alpha
Date of Publication: 2003-01-13
Format: Paperback
Related Collections: Business, Leadership, Personal Development
Goodreads rating: 3.89
(rated by 9 readers)

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Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
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