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Sale

The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service

by David Freemantle
Save up to 42%
Compare to estimated retail price: RM101.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service - Thryft
The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service - Thryft

Create A Buzz: simple tips for world-class service.

"The Buzz" is a great read for business owners and employees who want to enhance their customer service skills. The book offers practical advice on forming strong client relationships, and inspiring everyone within an organization to create a culture of exceptional customer care. David Freemantle's writing is both accessible and engaging, making "The Buzz" a useful and enjoyable read for anyone looking to make a difference in their customer relations.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service

by David Freemantle
Save up to 42%
Compare to estimated retail price: RM101.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9781857883473
Authors: David Freemantle
Publisher: Nicholas Brealey
Date of Publication: 2004-09-23
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Customer Service, Communication, Personal Development, Business, Customer Service, Leadership
Goodreads rating: 3.85
(rated by 20 readers)

Description

Energize and inspire customer service - create The Buzz!Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
 

Create A Buzz: simple tips for world-class service.

"The Buzz" is a great read for business owners and employees who want to enhance their customer service skills. The book offers practical advice on forming strong client relationships, and inspiring everyone within an organization to create a culture of exceptional customer care. David Freemantle's writing is both accessible and engaging, making "The Buzz" a useful and enjoyable read for anyone looking to make a difference in their customer relations.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.