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Sale

Service Management

by Mona J. Fitzsimmons, Sanjeev K. Bordoloi, James A. Fitzsimmons
Save up to 42%
Service Management - Thryft
Service Management - Thryft

Master the art of effective service management.

You should definitely give "Service Management" a read if you're looking to understand the intricacies of managing services effectively. With its up-to-date examples and comprehensive coverage of global operations, this book will help you explore the importance of continuous improvement in quality and productivity in the service industry. Not only does it delve into the functional areas of an organization, but it also highlights the impact of marketing, strategic issues, operations, and human behavior on service management. Unlock the secrets to successful service management and elevate your skills with this informative and engaging book.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

Service Management

by Mona J. Fitzsimmons, Sanjeev K. Bordoloi, James A. Fitzsimmons
Save up to 42%
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9781260092424
Authors: Mona J. Fitzsimmons, Sanjeev K. Bordoloi, James A. Fitzsimmons
Publisher: McGraw-Hill Interamericana de España S.L.
Date of Publication: 2021-02-09
Format: Paperback
Related Collections: Business, Economics, Personal Development
Related Topics: Management, Technology, Finance, Society, Sociology, Business, Productivity, Leadership
Goodreads rating: 3.84
(rated by 74 readers)

Description

Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
 

Master the art of effective service management.

You should definitely give "Service Management" a read if you're looking to understand the intricacies of managing services effectively. With its up-to-date examples and comprehensive coverage of global operations, this book will help you explore the importance of continuous improvement in quality and productivity in the service industry. Not only does it delve into the functional areas of an organization, but it also highlights the impact of marketing, strategic issues, operations, and human behavior on service management. Unlock the secrets to successful service management and elevate your skills with this informative and engaging book.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.