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Managing the Professional Service Firm
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Compare to estimated retail price: RM132.00 MYR
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The item you've got your eye on is secondhand. You probably already know that, but just in case!
The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.
Insightful guide to unique service firm management.
Imagine you're navigating a maze, where each turn represents a challenge in managing a service firm, full of its own rules distinct from product-based industries. David Maister, as an expert consultant, assumes the role of your guide, offering a map filled with strategies for marketing to profit improvement, all tailored to harness the potential of individual talents within your firm. This book is akin to a Swiss Army knife for professionals—invaluable and adaptable to a multitude of management scenarios.
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Managing the Professional Service Firm
Regular price
Compare to estimated retail price: RM132.00 MYR
- Unit price
- / per
The item you've got your eye on is secondhand. You probably already know that, but just in case!
The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.
Condition guide
Book Condition Guide
Books in Like New Condition
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Very Good Condition
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Good Condition
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Well Read Condition
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
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Quantity selected exceeds current stock
ISBN: 9780684834313
Authors:
David H. Maister
Publisher: Free Press
Date of Publication: 1997-06-09
Format: Paperback
Related Topics:
Management,
Entrepreneurship,
Leadership,
Self Help,
Personal Development,
Business,
Leadership,
Personal Development
Goodreads rating: 4.15
(rated by 1438 readers)
Description
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that “every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.”
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Insightful guide to unique service firm management.
Imagine you're navigating a maze, where each turn represents a challenge in managing a service firm, full of its own rules distinct from product-based industries. David Maister, as an expert consultant, assumes the role of your guide, offering a map filled with strategies for marketing to profit improvement, all tailored to harness the potential of individual talents within your firm. This book is akin to a Swiss Army knife for professionals—invaluable and adaptable to a multitude of management scenarios.
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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