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Just Arrived

Managing Difficult Interactions: Expert Solutions to Everyday Challenges

by Harvard Business Review
RM52.00 MYR
Managing Difficult Interactions: Expert Solutions to Everyday Challenges
Managing Difficult Interactions: Expert Solutions to Everyday Challenges

Calm, practical guide to workplace conflict

This is a strong pick if work conversations sometimes feel emotionally loaded or politically tricky. It gives you a steady, usable way to decide when to engage, how to keep emotions from taking over, and how to move toward solutions that actually work for everyone involved. Readers who like concise, smart business advice will probably find it especially reassuring and immediately useful.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Just Arrived

Managing Difficult Interactions: Expert Solutions to Everyday Challenges

by Harvard Business Review
RM52.00 MYR
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9781422125083
Authors: Harvard Business Review
Publisher: Harvard Business Review Press
Date of Publication: 2008-09-16
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Leadership, How To, Communication, Business, Management, Personal Development
Goodreads rating: 4.22
(rated by 32 readers)

Description

In the business world, confrontations are inevitable—whether they're with your employees, peers, bosses, or suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing difficult interactions. You'll learn how to determine which confrontations are worth investing your time and energy, understand and manage the strong emotions that can arise during confrontations, design solutions that meet all stakeholders' needs, and coach your direct reports to resolve confrontations productively.
 

Calm, practical guide to workplace conflict

This is a strong pick if work conversations sometimes feel emotionally loaded or politically tricky. It gives you a steady, usable way to decide when to engage, how to keep emotions from taking over, and how to move toward solutions that actually work for everyone involved. Readers who like concise, smart business advice will probably find it especially reassuring and immediately useful.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.