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It's Not My Department!: How America Can Return to Excellence--Giving an

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Achieving customer service excellence: A guide

"It's Not My Department!" is a perfect book for business owners, managers, or individuals who want to learn the art of customer service excellence. Peter Glen outlines practical and effective strategies to meet and exceed customers' needs, making them want to return. The book provides a valuable insight into customer behavior and highlights the importance of exceptional service in achieving business success. Readers will be able to apply the principles to any industry and enhance their customer service skills.

Sale

It's Not My Department!: How America Can Return to Excellence--Giving an

Regular price RM21.57 MYR RM14.26 MYR 34% off
Unit price
per
ISBN: 9780425184615
Estimated First-hand Retail Price: RM57.46 MYR
Authors: Peter Glen
Publisher: Berkley Trade
Date of Publication: 2002-05-07
Format: Paperback
Related Collections: Business, Self Help
Goodreads rating: 4.25
(rated by 4 readers)

Description

A professional retail consultant and motivational speaker discusses the basic principles, strategies, and methodology of providing good customer service by anticipating and responding to customers' needs. Reprint.
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Achieving customer service excellence: A guide

"It's Not My Department!" is a perfect book for business owners, managers, or individuals who want to learn the art of customer service excellence. Peter Glen outlines practical and effective strategies to meet and exceed customers' needs, making them want to return. The book provides a valuable insight into customer behavior and highlights the importance of exceptional service in achieving business success. Readers will be able to apply the principles to any industry and enhance their customer service skills.