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IT Service Management: An Introduction Based on ITIL

by Jan Van Bon
RM183.00 MYR
IT Service Management: An Introduction Based on ITIL
IT Service Management: An Introduction Based on ITIL

Comprehensive guidance on ITIL-based service management.

If you're looking to deepen your understanding of IT service management principles, this book is a valuable tool. It pulls from the ITIL framework to provide thorough insights that could very well become the bedrock of your management strategy. Whether you're a beginner or seeking to update your knowledge with a trusted source, this book brings a rich blend of theory and practical advice that could help steer your IT services to success.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

IT Service Management: An Introduction Based on ITIL

by Jan Van Bon
RM183.00 MYR
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9789077212288
Authors: Jan Van Bon
Publisher: Van Haren Pub
Date of Publication: 2005-01-01
Format: Paperback
Related Collections: Business, Science
Related Topics: Management, Technology, Computers, Education
Goodreads rating: 3.33
(rated by 9 readers)

Description

An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.
 

Comprehensive guidance on ITIL-based service management.

If you're looking to deepen your understanding of IT service management principles, this book is a valuable tool. It pulls from the ITIL framework to provide thorough insights that could very well become the bedrock of your management strategy. Whether you're a beginner or seeking to update your knowledge with a trusted source, this book brings a rich blend of theory and practical advice that could help steer your IT services to success.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.