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Hug Your Customers: Love the Results

by Jack Mitchell
RM34.00 MYR
Compare to estimated retail price: RM72.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Hug Your Customers: Love the Results
Hug Your Customers: Love the Results

Personal touch transforms customer loyalty.

If you're in the business of winning hearts as much as making sales, "Hug Your Customers" might just become your new handbook. Jack Mitchell's philosophy is all about infusing genuine care into customer service. It goes beyond transactional interactions, showing you how to create a loyal base by treating customers like family. For anyone aiming to elevate their service game, this book is a practical and heartfelt guide to achieving that.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

Hug Your Customers: Love the Results

by Jack Mitchell
RM34.00 MYR
Compare to estimated retail price: RM72.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780141015224
Authors: Jack Mitchell
Publisher: Penguin Books, Limited (UK)
Date of Publication: 2004-01-01
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Management, Self Help, Personal Development, Business, Personal Development
Goodreads rating: 4.03
(rated by 941 readers)

Description

Like the international bestseller "Who Moved My Cheese?", "Hug Your Customers" is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! If there is one key to a successful business, then it is happy customers, and companies that go the extra mile enjoy the extra profits. From small independent businesses to established conglomerates, "Hug Your Customers" is an invaluable and fun tool for ensuring repeat business and outstanding results.
 

Personal touch transforms customer loyalty.

If you're in the business of winning hearts as much as making sales, "Hug Your Customers" might just become your new handbook. Jack Mitchell's philosophy is all about infusing genuine care into customer service. It goes beyond transactional interactions, showing you how to create a loyal base by treating customers like family. For anyone aiming to elevate their service game, this book is a practical and heartfelt guide to achieving that.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.