Employees First, Customers Second : Turning Conventional Management Upside Down
by
Vineet Nayar
Regular price
- Unit price
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Employees first, customers second- Putting power in the hands of employees.
This book could be a good read for managers seeking to create a more dynamic and innovative workplace. Vineet Nayar's experience at HCL Technologies, one of the fastest-growing and profitable global IT services companies, shows the power of putting employees first and redefining the conventional management structure. Through transparency, trust and decentralizing decision-making, Nayar unlocked the potential of his employees and created a culture of ownership and accountability. The book offers practical insights and tools to help managers realize their aspirations of becoming self-propelled engines of change while showcasing the significant benefits of prioritizing employees.
Employees First, Customers Second : Turning Conventional Management Upside Down
by
Vineet Nayar
Regular price
- Unit price
- / per
ISBN: 9781422139066
Authors:
Vineet Nayar
Publisher: Harvard Business Review Press
Date of Publication: 2010-06-08
Format: Hardcover
Related Collections:
Business
Goodreads rating: 3.9
(rated by 459 readers)
Description
MORE THAN 100,000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire.One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:• Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state• Creating a culture of trust by pushing the envelope of transparency in communication and information sharing• Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone• Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of “change” to the employee in the value zoneRefreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
Condition guide
Book Condition Guide
Books in Like New Condition
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Very Good Condition
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Good Condition
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Well Read Condition
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
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Employees first, customers second- Putting power in the hands of employees.
This book could be a good read for managers seeking to create a more dynamic and innovative workplace. Vineet Nayar's experience at HCL Technologies, one of the fastest-growing and profitable global IT services companies, shows the power of putting employees first and redefining the conventional management structure. Through transparency, trust and decentralizing decision-making, Nayar unlocked the potential of his employees and created a culture of ownership and accountability. The book offers practical insights and tools to help managers realize their aspirations of becoming self-propelled engines of change while showcasing the significant benefits of prioritizing employees.
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