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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

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Transform adversity into cooperation; manage difficult personas.

If you've ever found yourself dreading interactions with certain challenging individuals either at your workplace or in social settings, this book is for you. It's like a guidebook that teaches you the art of engaging constructively with those whose behavior might otherwise derail your day. Think of it as your personal toolbox for maintaining harmony and turning potential conflicts into productive encounters.

Sale

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Regular price RM50.82 MYR RM25.23 MYR 50% off
Unit price
per
ISBN: 9780071379441
Publisher: McGraw-Hill
Date of Publication: 2002-02-27
Format: Paperback
Related Collections: Business, Psychology, Personal Development
Goodreads rating: 3.66
(rated by 1675 readers)

Description

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
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Transform adversity into cooperation; manage difficult personas.

If you've ever found yourself dreading interactions with certain challenging individuals either at your workplace or in social settings, this book is for you. It's like a guidebook that teaches you the art of engaging constructively with those whose behavior might otherwise derail your day. Think of it as your personal toolbox for maintaining harmony and turning potential conflicts into productive encounters.