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Dealing With Difficult People - Creating Success

by Roy Lilley
RM34.00 MYR
Dealing With Difficult People - Creating Success
Dealing With Difficult People - Creating Success

Navigating difficult personalities for a harmonious workplace.

Dealing with Difficult People offers practical solutions that help readers understand different behaviors and resolve conflicts. Roy Lilley's comprehensive guide explores seven types of difficult personalities, how to handle conflict, manage lazy colleagues and difficult customers, and handle complaints. Anyone looking to improve their work relationships should consider this essential reading.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

Dealing With Difficult People - Creating Success

by Roy Lilley
RM34.00 MYR
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780749456603
Authors: Roy Lilley
Publisher: Kogan Page
Date of Publication: 2010-01-03
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Personal Development, Management, Communication, Leadership, Self Help, Business, Personal Development, Psychology, Leadership
Goodreads rating: 3.25
(rated by 557 readers)

Description

Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved. Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
 

Navigating difficult personalities for a harmonious workplace.

Dealing with Difficult People offers practical solutions that help readers understand different behaviors and resolve conflicts. Roy Lilley's comprehensive guide explores seven types of difficult personalities, how to handle conflict, manage lazy colleagues and difficult customers, and handle complaints. Anyone looking to improve their work relationships should consider this essential reading.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.