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Sale

Crucial Conversations: Tools for Talking When Stakes Are High

by Kerry Patterson, Joseph Grenny, Stephen R. Covey
Save up to 61%
Compare to estimated retail price: RM86.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Crucial Conversations: Tools for Talking When Stakes Are High
Crucial Conversations: Tools for Talking When Stakes Are High

Navigate high-stakes communication with poise.

If you ever find yourself walking on eggshells during intense discussions or wishing you could articulate your thoughts better when it really counts, "Crucial Conversations" might just be the game-changer you need. It’s like having a wise coach in your corner, teaching you how to stay calm and be effectively persuasive in moments where every word matters. Whether it's in the office or at home, this book could be a stepping stone to more fruitful and less stressful conversations, leading to better outcomes in your personal and professional life.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

Crucial Conversations: Tools for Talking When Stakes Are High

by Kerry Patterson, Joseph Grenny, Stephen R. Covey
Save up to 61%
Compare to estimated retail price: RM86.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

ISBN: 9780071401944
Authors: Kerry Patterson, Joseph Grenny, Stephen R. Covey
Publisher: McGraw-Hill
Date of Publication: 2002-06-18
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Personal Development, Management, Communication, Leadership, Self Help, Business, Personal Development, Psychology, Leadership
Goodreads rating: 4.07
(rated by 79807 readers)

Description

Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: prepare for high-impact situations with a six-minute mastery technique, make it safe to talk about almost anything, be persuasive, not abrasive, keep listening when others blow up or clam up, and turn crucial conversations into the action and results you want.
 

Navigate high-stakes communication with poise.

If you ever find yourself walking on eggshells during intense discussions or wishing you could articulate your thoughts better when it really counts, "Crucial Conversations" might just be the game-changer you need. It’s like having a wise coach in your corner, teaching you how to stay calm and be effectively persuasive in moments where every word matters. Whether it's in the office or at home, this book could be a stepping stone to more fruitful and less stressful conversations, leading to better outcomes in your personal and professional life.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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