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Be Our Guest - Perfecting The Art Of Customer Service

by The Nice Guys' Institute, Michael D. Eisner
Be Our Guest - Perfecting The Art Of Customer Service - Thryft
Be Our Guest - Perfecting The Art Of Customer Service - Thryft

Mastering customer service, the Disney way.

"Be Our Guest" is a must-read for anyone who is interested in understanding the magic behind Disney's extraordinary customer service. The book features practical examples and case studies from successful companies that have used Disney's customer service strategies to create an exceptional customer experience. With insights on how to create a positive work culture, build customer loyalty, and foster innovation, this book is ideal for anyone who wants to improve their customer service skills.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

Be Our Guest - Perfecting The Art Of Customer Service

by The Nice Guys' Institute, Michael D. Eisner
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780786853076
Authors: The Nice Guys' Institute, Michael D. Eisner
Publisher: Disney Editions
Date of Publication: 2001-05-01
Format: Hardcover
Related Collections: Personal Development, Business
Related Topics: Leadership, Personal Development, Business, Leadership, Personal Development, Management, Self Help
Goodreads rating: 3.95
(rated by 3239 readers)

Description

"Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, for the first time, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, reveals the business behind the magic of quality service. During the last 15 years, thousands of professionals from more than 35 countries and more than 40 industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations." "Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 75 years."--BOOK JACKET.
 

Mastering customer service, the Disney way.

"Be Our Guest" is a must-read for anyone who is interested in understanding the magic behind Disney's extraordinary customer service. The book features practical examples and case studies from successful companies that have used Disney's customer service strategies to create an exceptional customer experience. With insights on how to create a positive work culture, build customer loyalty, and foster innovation, this book is ideal for anyone who wants to improve their customer service skills.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.