Read For School

If you're seeking to bridge the gap between marketing, design, and manufacturing in your career, "Product Design and Development" could prove invaluable. It offers a comprehensive, accessible guide to contemporary design and development processes with a focus on integration and teamwork. Perfect for both students and professionals in the field, it may well become a reference point for your projects and collaborations.

Recommendation: "The Customer Rules" is a must-read for anyone looking to improve their customer service skills. Lee Cockerell's 39 rules, derived from his extensive experience in the hospitality industry, are applicable to businesses of any size and industry. From treating every customer like a regular to not trying too hard, these rules provide actionable advice on how to create an environment that keeps customers coming back for more. The book is well-organized into bite-sized chapters, making it an easy and enjoyable read for anyone looking to improve their customer service skills.