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The Customer Rules : The 39 Essential Rules for Delivering Sensational Service

by Lee Cockerell
Compare to estimated retail price: RM73.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

The Customer Rules : The 39 Essential Rules for Delivering Sensational Service - Thryft
The Customer Rules : The 39 Essential Rules for Delivering Sensational Service - Thryft

Essential rules for exceptional customer service.

Recommendation: "The Customer Rules" is a must-read for anyone looking to improve their customer service skills. Lee Cockerell's 39 rules, derived from his extensive experience in the hospitality industry, are applicable to businesses of any size and industry. From treating every customer like a regular to not trying too hard, these rules provide actionable advice on how to create an environment that keeps customers coming back for more. The book is well-organized into bite-sized chapters, making it an easy and enjoyable read for anyone looking to improve their customer service skills.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

The Customer Rules : The 39 Essential Rules for Delivering Sensational Service

by Lee Cockerell
Compare to estimated retail price: RM73.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780770435608
Authors: Lee Cockerell
Publisher: Crown Currency
Date of Publication: 2013-01-01
Format: Hardcover
Related Collections: Business, Personal Development
Related Topics: Self Help, Management, Personal Development, Entrepreneurship, Leadership, Leadership, Business, Personal Development
Goodreads rating: 4.08
(rated by 936 readers)

Description

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.  Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of GravityRule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a CopycatRule #25. Treat Every Customer like a RegularRule #39: Don’t Try Too HardAs simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
 

Essential rules for exceptional customer service.

Recommendation: "The Customer Rules" is a must-read for anyone looking to improve their customer service skills. Lee Cockerell's 39 rules, derived from his extensive experience in the hospitality industry, are applicable to businesses of any size and industry. From treating every customer like a regular to not trying too hard, these rules provide actionable advice on how to create an environment that keeps customers coming back for more. The book is well-organized into bite-sized chapters, making it an easy and enjoyable read for anyone looking to improve their customer service skills.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.