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Delivering Knock Your Socks Off Service
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RM41.00 MYR
Now RM34.00 MYR
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Mastering the art of exceptional customer service.
If you're passionate about elevating a customer's experience far beyond the norm, "Delivering Knock Your Socks Off Service" is the guide you need. It's full of actionable insights that can transform the way you approach service. From the fundamental skills to the subtle nuances, this book could be the catalyst for a new customer service philosophy in your career or business.
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale
Delivering Knock Your Socks Off Service
Regular price
RM41.00 MYR
Now RM34.00 MYR
Save 17%
- Unit price
- / per
Save 18%
Save 17%
Save 19%
Save 24%
Condition guide
Book Condition Guide
Books in Like New Condition
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Very Good Condition
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Good Condition
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Well Read Condition
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Find out more about our process here.
Quantity selected exceeds current stock
ISBN: 9780814407653
Publisher: Amacom Books
Date of Publication: 2003-01-01
Format: Paperback
Goodreads rating: 3.68
(rated by 201 readers)
Description
The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised edition introduces readers to the next generation of first-class service strategy. Applying the winning Knock Your Socks Off formula to the new demands of 21st-century business, the third edition features all-new chapters on Delivering Knock Your Socks Off E-Service, Creating Trust with Your Customer, and Service Recovery Expectations, plus new and updated stories, real-world examples, and new illustrations by cartoonist John Bush. And as always, Delivering Knock Your Socks Off Service reveals how to see things from the customer's point of view, become a fantastic fixer and a powerful problem solver, cope with "customers from hell," and avoid The 10 Deadly Sins of Customer Service. Today's customer is smarter, more demanding, and more mobile than ever. Once again, Delivering Knock Your Socks Off Service delivers the strategies, techniques, and tips that will keep those customers coming back.
Adding product to your cart
Mastering the art of exceptional customer service.
If you're passionate about elevating a customer's experience far beyond the norm, "Delivering Knock Your Socks Off Service" is the guide you need. It's full of actionable insights that can transform the way you approach service. From the fundamental skills to the subtle nuances, this book could be the catalyst for a new customer service philosophy in your career or business.
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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