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Upstream: The Quest to Solve Problems Before They Happen

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Anticipate challenges, foster a culture of prevention.

Imagine addressing issues long before they turn into emergencies. "Upstream" captivates precisely with this proactive vision. Dan Heath invites you to shift your focus from merely reacting to creatively preventing problems. His practical insights come from those who've made significant strides in this realm, and his engaging storytelling transforms what could seem like an abstract principle into tangible, actionable wisdom. It's the sort of book that doesn't just present ideas; it can fundamentally change the way you approach personal and professional obstacles.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
New

Upstream: The Quest to Solve Problems Before They Happen

Regular price RM74.44 MYR
Unit price
per
ISBN: 9781982134723
Authors: Dan Heath
Date of Publication: 2020-03-03
Format: Hardcover
Goodreads rating: 4.15
(rated by 6476 readers)

Description

New York Times bestselling author Dan Heath examines how to prevent problems before they happen, drawing on insights from his innovative behavior research, as well as hundreds of new interviews with unconventional problem solvers. Most of us spend our days handling a deluge of pressing issues. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen. Why stop at treating the symptoms when you could develop a cure? How many daily headaches do we tolerate because we’ve forgotten to fix them? Whether it’s time management, supply chain logistics, or healthcare decisions, all over the world, persistent problems cost time, money, and lives. Upstream explains how to target the source of the problem rather than just reacting to it as it happens and introduces you to the thinkers who are chipping away at everyday frustrations and deep-rooted issues. One travel company saved 25 million customer phone calls every year by adding a simple step to its booking system. An insurance business, determined to help YMCAs across the country lower their number of accidental drownings to zero, has saved an untold number of lives. The LAPD track down more accurate addresses for suspects by buying access to the delivery data from local pizza shops. The CDC realized they could anticipate flu outbreaks by tracking thermometer sales in local pharmacies. Drawing on hundreds of interviews, as well as his own innovative behavior research
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Anticipate challenges, foster a culture of prevention.

Imagine addressing issues long before they turn into emergencies. "Upstream" captivates precisely with this proactive vision. Dan Heath invites you to shift your focus from merely reacting to creatively preventing problems. His practical insights come from those who've made significant strides in this realm, and his engaging storytelling transforms what could seem like an abstract principle into tangible, actionable wisdom. It's the sort of book that doesn't just present ideas; it can fundamentally change the way you approach personal and professional obstacles.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.