Free delivery on all orders to Malaysia
Get 10% off all year round! Join Thryft Club
Buy 3 Get Another Free On All Under RM33

Your cart

Your cart is empty

Check out these collections!

Bestselling Fiction
Bestselling Nonfiction
Bestselling Books for Children
Vintage and Rare Books
Vinyl Records
Women's Clothing
Men's Clothing

Stay in touch and win free books

Keep up with our latest sales and events, and receive
recommendations direct to your inbox. We'll only send the good stuff, promise!

By completing this form, you are signing up to receive our emails and can unsubscribe at any time

Sale

Reorganize for Resilience: Putting Customers at the Center of Your Business

by Ranjay Gulati
RM75.92 MYR Now RM36.47 MYR Save 52%
Compare to estimated retail price: RM158.07 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Reorganize for Resilience: Putting Customers at the Center of Your Business - Thryft
Reorganize for Resilience: Putting Customers at the Center of Your Business - Thryft

Transformative strategies for customer-centric growth.

If you've ever felt that pressing need to pivot your business towards what truly matters to the customers, "Reorganize for Resilience" is your guide. Ranjay Gulati doesn't just theorize; he provides a pragmatic blueprint to dismantle the silos and reform your company around customer needs. This book could be your roadmap to weather industry storms and emerge profitable by nurturing genuine customer connections and foresight.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

Reorganize for Resilience: Putting Customers at the Center of Your Business

by Ranjay Gulati
RM75.92 MYR Now RM36.47 MYR Save 52%
Compare to estimated retail price: RM158.07 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

ISBN: 9781422117217
Authors: Ranjay Gulati
Publisher: Harvard Business Press
Date of Publication: 2010-01-19
Format: Hardcover
Related Collections: Business, Personal Development, Creative Nonfiction
Related Topics: Leadership, Personal Development, Business, Management, Productivity
Goodreads rating: 3.75
(rated by 40 readers)

Description

In an era of raging commoditization and eroding profit margins, survival depends on staying one step ahead of your customers. Resilient companies prosper by immersing themselves in the lives of their customers, cutting through internal barriers, and transforming competitors into collaborators. Ranjay Gulati explores the strategies used by companies like Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle to drive growth and profitability.
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

 

Similar Reads

Transformative strategies for customer-centric growth.

If you've ever felt that pressing need to pivot your business towards what truly matters to the customers, "Reorganize for Resilience" is your guide. Ranjay Gulati doesn't just theorize; he provides a pragmatic blueprint to dismantle the silos and reform your company around customer needs. This book could be your roadmap to weather industry storms and emerge profitable by nurturing genuine customer connections and foresight.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.