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Sale

The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld
RM40.26 MYR Now RM29.18 MYR Save 28%
Compare to estimated retail price: RM171.09 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

The Ultimate Question: Driving Good Profits and True Growth
The Ultimate Question: Driving Good Profits and True Growth

Elevate growth with authentic customer loyalty strategies.

If you're at the helm of a business and growth is your north star, this book fortifies the journey. Reichheld dissects the pitfalls of prioritizing short-term gains over sustainable growth, offering a fresh perspective on customer engagement. Dive into real-world examples and actionable insights to transform customers into your most vocal advocates – a vital asset in today's market.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld
RM40.26 MYR Now RM29.18 MYR Save 28%
Compare to estimated retail price: RM171.09 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

ISBN: 9781591397830
Authors: Fred Reichheld
Publisher: Harvard Business School Press
Date of Publication: 2006-03-02
Format: Hardcover
Related Collections: Business, Personal Development
Related Topics: Self Help, Management, Personal Development, Leadership, Business, Personal Development, Leadership
Goodreads rating: 3.67
(rated by 674 readers)

Description

CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors—customers who complain loudly about the company and switch to competitors at the earliest opportunity. Based on extensive research, The Ultimate Question shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice. Practical and compelling, this is the one book—and the one tool—no growth-minded leader can afford to miss.
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

 

Similar Reads

Elevate growth with authentic customer loyalty strategies.

If you're at the helm of a business and growth is your north star, this book fortifies the journey. Reichheld dissects the pitfalls of prioritizing short-term gains over sustainable growth, offering a fresh perspective on customer engagement. Dive into real-world examples and actionable insights to transform customers into your most vocal advocates – a vital asset in today's market.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.