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The Gentle Art of Verbal Self-Defense at Work

RM45.00 MYR
Compare to estimated retail price: RM91.00 MYR  

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The Gentle Art of Verbal Self Defense at Work - Thryft
The Gentle Art of Verbal Self Defense at Work - Thryft

Master the art of verbal self-defense.

This book could be a good read for anyone in a workplace environment who struggles with verbal abuse or communication challenges. The unique feature of this book is that it offers proven strategies to defend oneself from workplace bullying, communicate effectively with non-native English speakers, and project a trustworthy image. Users will appreciate the "workouts" throughout the book that provide opportunities to practice their new skills.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Just Arrived

The Gentle Art of Verbal Self-Defense at Work

RM45.00 MYR
Compare to estimated retail price: RM91.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780735200890
Publisher: Pearson Education (US)
Date of Publication: 2000-01-01
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Communication, Self Help, Business, Personal Development, Psychology
Goodreads rating: 3.78
(rated by 134 readers)

Description

For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from verbal abusers—calmly, professionally, and successfully—can be crucial to your on-the-job success. Suzette Haden Elgin, a nationally recognized linguistics expert and author, applies her proven techniques for combating verbal attacks to common workplace situations. Her strategies help you recognize and defend yourself from verbal abuse—from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs. With dramatized scenarios and real-world examples, Elgin’s communication techniques will help you take control of any verbal confrontation. You’ll also learn how to avoid the malpractice of the mouth and sexual harassment; communicate sensitively and clearly with non-native English speakers; and project a strong, straightforward, and trustworthy image. You'll find tips for handling sensitive issues via email and voicemail, advice on meeting the communication challenges of home-based and virtual businesses, and practical exercises to practice your new skills. The Gentle Art of Verbal Self-Defense at Work is your roadmap through the minefields of workplace communication.
 

Master the art of verbal self-defense.

This book could be a good read for anyone in a workplace environment who struggles with verbal abuse or communication challenges. The unique feature of this book is that it offers proven strategies to defend oneself from workplace bullying, communicate effectively with non-native English speakers, and project a trustworthy image. Users will appreciate the "workouts" throughout the book that provide opportunities to practice their new skills.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.