Sale
Secrets of customer relationship management - it's all about how you make them feel
Regular price
RM41.00 MYR
Now RM15.00 MYR
Save 63%
Compare to estimated retail price: RM131.00 MYR
- Unit price
- / per
The item you've got your eye on is secondhand. You probably already know that, but just in case!
The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.
Save 68%
Save 63%
Save 59%
Save 56%
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale
Secrets of customer relationship management - it's all about how you make them feel
Regular price
RM41.00 MYR
Now RM15.00 MYR
Save 63%
Compare to estimated retail price: RM131.00 MYR
- Unit price
- / per
The item you've got your eye on is secondhand. You probably already know that, but just in case!
The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.
Save 68%
Save 63%
Save 59%
Save 56%
ISBN: 9780071362535
Authors:
James G. Barnes
Publisher: McGraw-Hill
Date of Publication: 2000-09-28
Format: Hardcover
Related Topics:
Leadership,
Personal Development,
Business,
Entrepreneurship,
Self Help,
Communication,
Productivity,
Management
Goodreads rating: 3.25
(rated by 12 readers)
Description
"Many marketing people still pursue interactive sales solely for their immediate cash return rather than the contribution they can also make to brand values - hence 'loyalty' programmes which have nothing to do with real loyalty. No-one who has read this highly readable and significant book would ever make that expensive mistake." Sir Martin Sorrell, Chief Executive WPP GROUP PLC "A wise and thoughtful book by an author who understands to the core that customer relationship management is about human connections." Leonard L. Berry Distinguished Professor of Marketing, Texas A&M University, and author ofDiscovering the Soul of Service
Condition guide
Book Condition Guide
Books in Like New Condition
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Very Good Condition
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Good Condition
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Well Read Condition
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Find out more about our process here.
Quantity selected exceeds current stock
Adding product to your cart
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Similar Reads
Uncover books linked by topic and theme
Personal Development Books
Noah Scalin
|
How
Books
The Design Activist's Handbook How to Change the World (Or at Least Your Part of It) With Socially Conscious Design
Regular price
RM56.00 MYR
RM19.00 MYR
66% off
- Unit price
- / per
Goodreads rating: 4.19
Regular price
RM56.00 MYR
RM19.00 MYR
66% off
- Unit price
- / per
88% off est. retail
If you've felt a pang of responsibility or a drive to use your design talents for something bigger, this is where you start. This handbook isn't just theory, it's a call to action—a guide for graphic designers who want to meld career with activism. It's the nudge you need to start making your work matter in a whole new way.
Julie Naismith
|
Pitmore
Publishing
Be Right Back! How to Overcome Your Dog's Separation Anxiety and Regain Your Freedom
Regular price
RM56.00 MYR
RM37.00 MYR
34% off
- Unit price
- / per
Goodreads rating: 3.92
Regular price
RM56.00 MYR
RM37.00 MYR
34% off
- Unit price
- / per
57% off est. retail
Feeling tethered by your dog's panic whenever you leave? "Be Right Back!" is tailor-made for you. Julie Naismith, a certified trainer, provides a detailed, easy-to-follow plan to build your dog’s confidence for those moments they're alone. Her experience and practical exercises offer a compassionate roadmap to freedom—for both you and your furry friend—especially now as routines gradually return to normal.
Garance Doré
|
Random
House
Love Style Life
Regular price
RM75.00 MYR
RM19.00 MYR
75% off
- Unit price
- / per
Goodreads rating: 3.8
Regular price
RM75.00 MYR
RM19.00 MYR
75% off
- Unit price
- / per
88% off est. retail
"Love Style Life" is for anyone wanting to dive into the realms of fashion and personal expression with a touch of French flair. Garance Doré delivers authenticity and fashion-insider know-how in equal measure, making this read a personal guidebook for cultivating your own style while being inspired by her life experiences and practical wisdom. If you adore the blend of personal memoir and practical style advice with artistic elegance, this book will resonate with you.
New
Charles Duhigg
|
Random
House
Books
The Power of Habit: Why We Do What We Do and How to Change
RM34.00 MYR
- Unit price
- / per
Goodreads rating: 4.13
RM34.00 MYR
- Unit price
- / per
55% off est. retail
This book is a game-changer for anyone looking to understand why we do what we do and how to make lasting changes. Through captivating stories and scientific research, Charles Duhigg reveals the profound impact of habits on our personal and professional lives. By reading this book, you'll gain valuable insights on breaking bad habits, forming positive ones, and achieving your goals. Prepare to be inspired and empowered to transform your habits and ultimately, your life.
Robert Greene, 50 Cent |
Profile
Books
The 50th Law
RM37.00 MYR
- Unit price
- / per
Goodreads rating: 4.17
RM37.00 MYR
- Unit price
- / per
53% off est. retail
Imagine merging the fierce survival instincts from the streets with the cunning of Machiavelli. That's what "The 50th Law" offers. For you, it could be much more than a guide—it's an empowering philosophy. Combining the street smarts of 50 Cent with Robert Greene's strategic expertise, this could be the catalyst you need to overcome hesitation and make bold moves in your personal and professional life.
Héctor García, Francesc Miralles |
Tuttle
Publishing
Forest Bathing: The Rejuvenating Practice of Shinrin Yoku
Regular price
RM37.00 MYR
RM30.00 MYR
19% off
- Unit price
- / per
Goodreads rating: 3.74
Regular price
RM37.00 MYR
RM30.00 MYR
19% off
- Unit price
- / per
59% off est. retail
If the constant hustle of life leaves you feeling worn thin, "Forest Bathing" could be the gentle reprieve you need. It introduces Shinrin Yoku, a Japanese practice that harnesses the restorative power of nature. Through this book, you'll explore how simple it is to reconnect with the natural world and, perhaps, find a sense of peace you've been longing for.
New
Kathirasan K
|
Marshall
Cavendish
International
(asia)
Pte
Ltd
Mindfulness in 8 Days: How to Find Inner Peace in a World of Stress and Anxiety
RM45.00 MYR
- Unit price
- / per
Goodreads rating: 3.95
RM45.00 MYR
- Unit price
- / per
55% off est. retail
We've all felt the weight of stress and anxiety, and sometimes finding a way to navigate through those murky waters can seem daunting. "Mindfulness in 8 Days" serves as a beacon of calm, offering you practical steps for daily introspection. If you're seeking a practice that grounds you in the present moment, enhances your relationships, and offers a sense of fulfillment, this book might just be the gentle guide you need. It's concise, so it won't take up much of your time, but the effects could very well change how you experience life.
Richard I'Anson, Lonely Planet |
Lonely
Planet
Travel Photography : A Guide to Taking Better Pictures
Regular price
RM71.00 MYR
RM30.00 MYR
58% off
- Unit price
- / per
Goodreads rating: 3.95
Regular price
RM71.00 MYR
RM30.00 MYR
58% off
- Unit price
- / per
74% off est. retail
If you love capturing moments and adore traveling, this book is a gem. Richard L'Anson gives you an all-access pass to improving your travel photos, whether you're an amateur or seasoned snapper. From golden-hour landscapes to vibrant street scenes, it's designed to help you bring back more than just memories, but stunning visuals that tell your adventure's tale like no one else's. Plus, it's not just about clicking the shutter; it's also about what to do after—perfect for anyone looking to share or even monetize their travel stories.
Jim Collins
|
Harper-collins
Publishers
Good to Great: Why Some Companies Make the Leap, and Others Don't
RM56.00 MYR
- Unit price
- / per
Goodreads rating: 4.12
RM56.00 MYR
- Unit price
- / per
52% off est. retail
"Good to Great" is a must-read for anyone who wants to take their company to the next level. Jim Collins offers a data-driven approach on how good companies can become great and sustain that greatness for years to come. The book's most distinctive feature is its emphasis on the importance of a company's leadership and its ability to stay disciplined and focused towards achieving long-term goals despite short-term setbacks. This book is perfect for entrepreneurs, business owners, and anyone interested in building a successful organization.
Sarah Cooper
|
Andrews
Mcmeel
Publishing
How to Be Successful Without Hurting Men's Feelings: Non-Threatening Leadership Strategies for Women
RM45.00 MYR
- Unit price
- / per
Goodreads rating: 4.17
RM45.00 MYR
- Unit price
- / per
53% off est. retail
If you've ever found the tightrope walk of being a professional woman exasperating or if you have a keen sense of humor about the absurdities of office life, Sarah Cooper's book could be a refreshing take for you. It's a witty, satirical jab at the gender biases that women navigate in their careers. With Cooper's comedic flair, you may find yourself both chuckling and nodding in recognition at the strategies suggested for non-threatening leadership.
Business Books
New
Tahl Raz, Keith Ferrazzi |
Crown
Business
Never Eat Alone and Other Secrets to Success One Relationship at a Time
RM45.00 MYR
- Unit price
- / per
Goodreads rating: 3.84
RM45.00 MYR
- Unit price
- / per
If you've been looking to step up your career game, "Never Eat Alone" could be a game changer. Keith Ferrazzi's approach demystifies networking, transforming it from a transactional chore into a rewarding process of building sincere connections. He's not just teaching tactics; he's advocating for a mindset shift towards generosity and mutual support—ideals that could very well resonate with your own values for genuine interaction and growth. This book could be your personal mentor, guiding you to weave a network of relationships that supports not just your ambitions, but nurtures a community of reciprocity.
The Economist
|
Profile
Books(gb)
Pocket World Figures
RM45.00 MYR
- Unit price
- / per
Goodreads rating: 4.15
RM45.00 MYR
- Unit price
- / per
40% off est. retail
This book is perfect for the curious explorer seeking to discover fascinating and mind-boggling facts about countries and cultures. With its extensive collection of rankings and country profiles, "Pocket World in Figures 2018" offers a captivating journey through the diverse realms of geography, economics, health, and much more. The unique appeal lies in its ability to entertain and inform, allowing readers to test their knowledge and deepen their understanding of the world through engaging charts, graphs, and a fun world rankings quiz. Get ready to be amazed by the intriguing stories and statistics that shape our globe.
GMAC
|
Wiley
The Official Guide for GMAT Review
Regular price
RM30.00 MYR
RM15.00 MYR
50% off
- Unit price
- / per
Goodreads rating: 3.86
Regular price
RM30.00 MYR
RM15.00 MYR
50% off
- Unit price
- / per
94% off est. retail
Recommendation: If you're serious about acing the GMAT, The Official Guide for GMAT Review is a must-read. Packed with real questions and answers created by the test makers themselves, this comprehensive guide provides everything you need to boost your exam score. Its most unique feature is the Integrated Reasoning companion website, which offers additional practice questions and helps you master this crucial section. Get ready to conquer the GMAT and achieve your academic goals with this indispensable resource.
Steven Watts
|
Vintage
The People's Tycoon: Henry Ford and the American Century
RM34.00 MYR
- Unit price
- / per
Goodreads rating: 4.07
RM34.00 MYR
- Unit price
- / per
66% off est. retail
If you're intrigued by the duality of great historical figures, "The People's Tycoon" will fascinate you. Steven Watts paints a detailed picture of Henry Ford, not just as the innovator who revolutionized transportation and industry, but as a man riddled with contradictions. This biography might change your understanding of what it truly meant to be at the helm of progress during such a transformative time in American history.
New
Muhammad Yunus
|
Publicaffairs
Building Social Business: The New Kind of Capitalism That Serves Humanity's Most Pressing Needs
RM34.00 MYR
- Unit price
- / per
Goodreads rating: 3.97
RM34.00 MYR
- Unit price
- / per
56% off est. retail
If you’re intrigued by the intersection of altruism and economics, "Building Social Business" could resonate with you. Muhammad Yunus, a trailblazer in microcredit, introduces an inspiring economic model that marries profit with purpose. Imagine a world where businesses thrive while addressing social issues; this book could be your guide to understanding and maybe even participating in such innovative ventures.
New
Ray Fisman, Tim Sullivan |
John
Murray
Learning
The Org
RM60.00 MYR
- Unit price
- / per
Goodreads rating: 3.35
RM60.00 MYR
- Unit price
- / per
53% off est. retail
If you've ever felt like the peculiarities of your workplace defy logic, "The Org" by Fisman and Sullivan could shed some light on the matter. This book will resonate with anyone curious about what lies beneath the surface of organizational structures, from the local police force to multinational giants. It's an insightful examination of the inevitable trade-offs in the systems that shape our work lives, told through engaging and diverse examples.
Jon Kolko
|
Harvard
Business
Review
Press
Well-Designed: How to Use Empathy to Create Products People Love
RM71.00 MYR
- Unit price
- / per
Goodreads rating: 3.9
RM71.00 MYR
- Unit price
- / per
52% off est. retail
Imagine developing products that genuinely resonate with consumers. "Well-Designed" is your guide to understanding how empathy isn't just a buzzword, but a tangible tool in creating things people love. Jon Kolko will walk you through a design process that champions real consumer needs over feature overload. It's not just about aesthetics; it's about connection – exactly what Nest achieved with their thermostat. This book is for you if you're looking to stand out in today's fast-paced and often superficial market by creating meaningful, beloved products.
Siong Guan Lim, Joanne H Lim |
World
Scientific
Publishing
Company
The Leader, the Teacher & You: Leadership Through the Third Generation
RM37.00 MYR
- Unit price
- / per
Goodreads rating: 4.04
RM37.00 MYR
- Unit price
- / per
78% off est. retail
This book is a must-read for anyone who aspires to be a true leader. Through his diverse experiences and deep insights, Lim Siong Guan presents a fresh take on leadership, emphasizing the importance of enabling others to be their best selves. His personal stories, particularly those involving Mr Lee Kuan Yew and Dr Goh Keng Swee, offer invaluable lessons on personal and position leadership. Whether you're a CEO, a teacher, or just someone looking to make a difference, this book will guide you towards excellence and empower you to lead with compassion and purpose.
Thomas Wedell-Wedellsborg, Paddy Miller |
Harvard
Business
Review
Press
Innovation as Usual: How to Help Your People Bring Great Ideas to Life
Regular price
RM45.00 MYR
RM37.00 MYR
18% off
- Unit price
- / per
Goodreads rating: 4.07
Regular price
RM45.00 MYR
RM37.00 MYR
18% off
- Unit price
- / per
If you're tired of the same old creativity workshops that lead nowhere, "Innovation as Usual" might just change how you think about nurturing innovation in your team. This isn't about isolated events but a practical blueprint for making innovation part of the daily grind. By fostering the right behaviors within your existing workflow, you can turn your team into a wellspring of great ideas that actually take shape. It's innovation made systemic, sustainable, and accessible for everyone.
John C. Maxwell
|
Harpercollins
Leadership
Developing the Leaders Around You: How to Help Others Reach Their Full Potential
Regular price
RM34.00 MYR
RM15.00 MYR
56% off
- Unit price
- / per
Goodreads rating: 4.21
Regular price
RM34.00 MYR
RM15.00 MYR
56% off
- Unit price
- / per
81% off est. retail
This book could be a good read for anyone in a leadership role or aspiring to become a leader. It focuses on the important principle that the success of a leader is determined by the people they surround themselves with. Through practical advice and examples, John C. Maxwell teaches readers how to create an environment that fosters leadership growth, identify and nurture future leaders, and equip and develop them to their highest potential. By applying the principles in this book, readers can transform their organizations and achieve greater success in their leadership journey.