OFFER: Buy 2 Get 1 Free on All Clothes, Code B2G1 Ends 22/11 11:59pm SGT

*Apply code B2G1 at checkout to enjoy discount.*The discount is only applicable to clothes. Code expires at 22/11/24 11:59pm SGT. Offer can only be combined with Thryft Club discounts and cannot be combined with any other offers or discounts. Offer is subject to change without notice. Other restrictions may apply.

Get 10% off all year round! Join Thryft Club
Get 10% off all year round and $10 off your next order! Join Thryft Club
Buy 3 Get Another Free On All Under S$10

Your cart

Your cart is empty

Check out these collections!

Bestselling Fiction
Bestselling Nonfiction
Bestselling Books for Children
Vintage and Rare Books
Vinyl Records
Women's Clothing
Men's Clothing
Sale

S.E.R.V.E —Empower Yourself, Empower Others and Make a Difference

by Bee Leng Seow
RM21.95 MYR Now RM14.51 MYR Save 34%
S.E.R.V.E —Empower Yourself, Empower Others and Make a Difference - Thryft
S.E.R.V.E —Empower Yourself, Empower Others and Make a Difference - Thryft

Unique Guidebook for personal empowerment and exceptional service.

This book could be a good read for anyone who wants to make a difference in their own life and empower others. With its daily service encounters presented in email exchanges, it offers a practical and relatable approach to understanding the importance of significance, efficacy, relationships, variation, and going the extra mile. The "Let's _ink About It" sections encourage readers to reflect on their own experiences and take actionable steps towards creating a positive customer experience. Overall, this book is like a guidebook to personal empowerment and exceptional service, offering valuable insights and suggestions for resolving common challenges.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

S.E.R.V.E —Empower Yourself, Empower Others and Make a Difference

by Bee Leng Seow
RM21.95 MYR Now RM14.51 MYR Save 34%
ISBN: 9789811138744
Authors: Bee Leng Seow
Publisher: Candid Creation Publishing
Date of Publication: 2017-08-01
Related Collections: Business, Personal Development
Related Topics: Self Help, Business, Personal Development, Management, Leadership, Inspirational
Goodreads rating: 4.0
(rated by 1 readers)

Description

Through daily service encounters presented in the form of email exchanges between three key characters, touches on the possibilities of empowering oneself, empowering others and thereby making a difference to the customer experience. The conversations between Alice, Ruth and Paul on —short for Significance, Efficacy, Relationships, Variation, Extra mile—delves into the mind and heart aspects of driving empowerment for service excellence by having shared responsibilities and commitment to engage their clients, colleagues and stakeholders. The trio also identifies common challenges encountered and offers suggestions for resolving them. In the “Let’s _ink About It” sections, readers are cued reflective points to pause and explore the “What?”, “What else?”, “So what?” and “Now what?” of customer experience. This book takes an orchestrated approach to inspire readers and bridge the pathway towards a healthy service culture.
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

 

Similar Reads

Unique Guidebook for personal empowerment and exceptional service.

This book could be a good read for anyone who wants to make a difference in their own life and empower others. With its daily service encounters presented in email exchanges, it offers a practical and relatable approach to understanding the importance of significance, efficacy, relationships, variation, and going the extra mile. The "Let's _ink About It" sections encourage readers to reflect on their own experiences and take actionable steps towards creating a positive customer experience. Overall, this book is like a guidebook to personal empowerment and exceptional service, offering valuable insights and suggestions for resolving common challenges.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.