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Perfect Phrases for Conflict Resolution

by Lawrence Polsky, Antoine Gerschel
RM48.00 MYR
Compare to estimated retail price: RM89.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Perfect Phrases for Conflict Resolution
Perfect Phrases for Conflict Resolution

Navigate workplace conflict with strategic communication.

If workplace disagreements often leave you stumbling for words, "Perfect Phrases for Conflict Resolution" could be your secret weapon. Polsky's book is more than just a guide; it's a practical toolkit. Imagine being able to defuse tension with a colleague or articulate your concerns to a supervisor with confidence. With this resource, you'll have the verbal tools to navigate tricky interpersonal dynamics and foster a more harmonious work environment.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

Perfect Phrases for Conflict Resolution

by Lawrence Polsky, Antoine Gerschel
RM48.00 MYR
Compare to estimated retail price: RM89.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780071756167
Authors: Lawrence Polsky, Antoine Gerschel
Publisher: McGraw Hill
Date of Publication: 2011-06-07
Format: Paperback
Related Collections: Business
Related Topics: Leadership, Communication, Management
Goodreads rating: 3.77
(rated by 109 readers)

Description

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:
 

Navigate workplace conflict with strategic communication.

If workplace disagreements often leave you stumbling for words, "Perfect Phrases for Conflict Resolution" could be your secret weapon. Polsky's book is more than just a guide; it's a practical toolkit. Imagine being able to defuse tension with a colleague or articulate your concerns to a supervisor with confidence. With this resource, you'll have the verbal tools to navigate tricky interpersonal dynamics and foster a more harmonious work environment.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.