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Sale

Managing Front Office Operations

by Richard M. Brooks, Michael L. Kasavana, Ann Halm
RM34.00 MYR Now RM15.00 MYR Save 56%
Compare to estimated retail price: RM166.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Managing Front Office Operations - Thryft
Managing Front Office Operations - Thryft

Master front office management for hospitality

This book is a great resource for hospitality students and front office managers who want to learn about organizing, performing, and evaluating hotelfront office functions. It covers a wide range of technical aspects of front office management, including reservations, accounting, and human resources. Moreover, the book emphasizes that guest service is just as important as these technical skills. Overall, Managing Front Office Operations is a must-read for anyone working in the hospitality industry or studying hospitality management.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

Managing Front Office Operations

by Richard M. Brooks, Michael L. Kasavana, Ann Halm
RM34.00 MYR Now RM15.00 MYR Save 56%
Compare to estimated retail price: RM166.00 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780866120616
Authors: Richard M. Brooks, Michael L. Kasavana, Ann Halm
Publisher: Educational Institute of the A
Date of Publication: 1991-01-01
Format: Hardcover
Related Collections: Business, Travel
Related Topics: Management, Technology, Reference, Guidebook
Goodreads rating: 4.11
(rated by 54 readers)

Description

Hospitality students and front office managers and staff members will learn how to organize, perform, and evaluate hotelfront office functions. Relationships between departments, technological advances, and front office tools are explained in chapters on areas such as reservations, front office accounting, and human resources. Although the book concentrates on many technical aspects of front office management, it also emphasizes the importance of guest service. This sixth edition emphasizes automation and computer applications, and touches on issues facing the industry, such as the multicultural work force. Chapters have been added on housekeeping and security. Annotation © Book News, Inc., Portland, OR
 

Master front office management for hospitality

This book is a great resource for hospitality students and front office managers who want to learn about organizing, performing, and evaluating hotelfront office functions. It covers a wide range of technical aspects of front office management, including reservations, accounting, and human resources. Moreover, the book emphasizes that guest service is just as important as these technical skills. Overall, Managing Front Office Operations is a must-read for anyone working in the hospitality industry or studying hospitality management.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.