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Sale

Difficult Conversations: How to Discuss What Matters Most

by Bruce Patton
RM32.86 MYR Now RM29.17 MYR Save 11%
Compare to estimated retail price: RM72.14 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

Difficult Conversations: How to Discuss What Matters Most
Difficult Conversations: How to Discuss What Matters Most

Navigate tough talks with poise and sincerity.

"Difficult Conversations" is a must-read because it goes beyond just giving advice—it digs deep into the anatomy of what makes conversations tough and offers a blueprint for handling them with grace. Whether it’s in your personal life or in the workplace, the knowledge distilled from years of research could transform your approach to challenging interactions. It's like having a personal coach for those moments that matter most, helping you to emerge more confident and with relationships intact.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

Difficult Conversations: How to Discuss What Matters Most

by Bruce Patton
RM32.86 MYR Now RM29.17 MYR Save 11%
Compare to estimated retail price: RM72.14 MYR  

The item you've got your eye on is secondhand. You probably already know that, but just in case!

The estimated retail price shown next to any listed item represents the first-hand prices we've seen elsewhere, or the estimated original retail price of a comparable item of the same quality, construction and material offered elsewhere in new condition.

ISBN: 9780140277821
Authors: Bruce Patton
Publisher: Penguin Books Ltd
Date of Publication: 2000-05-25
Format: Paperback
Related Collections: Business, Personal Development
Related Topics: Management, Communication, Self Help, Personal Development, Leadership, Psychology, Business, Personal Development, Leadership
Goodreads rating: 4.07
(rated by 18337 readers)

Description

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

Find out more about our process here.

 

Similar Reads

Navigate tough talks with poise and sincerity.

"Difficult Conversations" is a must-read because it goes beyond just giving advice—it digs deep into the anatomy of what makes conversations tough and offers a blueprint for handling them with grace. Whether it’s in your personal life or in the workplace, the knowledge distilled from years of research could transform your approach to challenging interactions. It's like having a personal coach for those moments that matter most, helping you to emerge more confident and with relationships intact.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.