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Difficult Conversations: How to Discuss What Matters Most

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Navigate tough talks with grace and confidence.

If you've ever walked away from a conversation wishing you had expressed yourself better or dealt more effectively with someone's negative reaction, "Difficult Conversations" is a game-changer. The book is rooted in years of negotiation and conflict resolution research, providing practical, step-by-step guidance to address sensitive issues without triggering defensiveness. It could be particularly enlightening for you if you're seeking ways to improve your communication in both personal and professional relationships.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
New

Difficult Conversations: How to Discuss What Matters Most

Regular price RM44.39 MYR
Unit price
per
ISBN: 9780143118442
Publisher: Penguin Books
Date of Publication: 2010-11-02
Format: Paperback
Related Collections: Business, Personal Development, Sociology
Goodreads rating: 4.07
(rated by 17611 readers)

Description

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask." We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to decipher the underlying structure of every difficult conversation, start a conversation without defensiveness, listen for the meaning of what is not said, stay balanced in the face of attacks and accusations, and move from emotion to productive problem solving.
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Navigate tough talks with grace and confidence.

If you've ever walked away from a conversation wishing you had expressed yourself better or dealt more effectively with someone's negative reaction, "Difficult Conversations" is a game-changer. The book is rooted in years of negotiation and conflict resolution research, providing practical, step-by-step guidance to address sensitive issues without triggering defensiveness. It could be particularly enlightening for you if you're seeking ways to improve your communication in both personal and professional relationships.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.