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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Regular price RM47.99 MYR Now RM44.27 MYR Save 8%
Unit price
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Revolutionizing business with Zappos' inspiring customer service.

If you're looking to infuse your business or work culture with a dose of innovation and customer-centric focus, "The Zappos Experience" lights that path. Joseph Michelli has distilled the essence of the corporate giant's success into actionable principles. Diving into this book, you can virtually walk the halls of Zappos, learn from their unique ethos, and perhaps even transform your own business's approach to success that resonates with employees and consumers alike.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Regular price RM47.99 MYR Now RM44.27 MYR Save 8%
Unit price
per
ISBN: 9780071749589
Estimated First-hand Retail Price: RM150.20 MYR
Publisher: McGraw Hill
Date of Publication: 2011-09-29
Format: Hardcover
Related Collections: Personal Development, Business
Related Topics: Management, Business, Leadership
Goodreads rating: 3.96
(rated by 434 readers)

Description

The name ZAPPOS has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and an impressive transformational business success story. Joseph Michelli, author of bestselling business books, explains how Zappos does it and how you can do it in your industry. The Zappos Experience takes you through the playful, offbeat company culture Zappos is famous for, revealing what occurs behind the scenes and providing leadership methods that have earned the company $1 billion in annual gross sales during the last ten years.
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Revolutionizing business with Zappos' inspiring customer service.

If you're looking to infuse your business or work culture with a dose of innovation and customer-centric focus, "The Zappos Experience" lights that path. Joseph Michelli has distilled the essence of the corporate giant's success into actionable principles. Diving into this book, you can virtually walk the halls of Zappos, learn from their unique ethos, and perhaps even transform your own business's approach to success that resonates with employees and consumers alike.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.