"Net Gain" could be a good read for entrepreneurs and business owners looking to build successful virtual communities. The book provides real-world scenarios and lessons for creating competitive edge in the online economy. It offers an economic model to quantify revenue potential and investment required, while emphasizing the need for establishing a new approach to product development, marketing, customer service, and distribution. The book is written by Arthur G. Armstrong, and is available in hardback format with 256 pages.
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