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Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company

by Robert Spector, Sheldon Ed. Spector
Save up to 22%
Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company - Thryft
Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company - Thryft

Transformative customer service insights for all industries.

Imagine walking into a store where the service is so exemplary, you want to return again and again. "Lessons from the Nordstrom Way" isn't just an exploration of the renowned department store's strategy; it's a masterclass in elevating customer service across any business sector. For anyone looking to spark a service revolution in their own company, this book is a pivotal resource. It's not just about retail; it's about creating a customer-centric culture that can transform any business.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale

Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company

by Robert Spector, Sheldon Ed. Spector
Save up to 22%
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780471355946
Authors: Robert Spector, Sheldon Ed. Spector
Publisher: Wiley
Date of Publication: 2000-01-15
Format: Hardcover
Related Collections: Business, Personal Development
Related Topics: Leadership, Management, Customer Service, Business, Leadership, Customer Service
Goodreads rating: 4.2
(rated by 10 readers)

Description

This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. Helps other companies apply Nordstrom's principles to their own customer service practices Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction
 

Transformative customer service insights for all industries.

Imagine walking into a store where the service is so exemplary, you want to return again and again. "Lessons from the Nordstrom Way" isn't just an exploration of the renowned department store's strategy; it's a masterclass in elevating customer service across any business sector. For anyone looking to spark a service revolution in their own company, this book is a pivotal resource. It's not just about retail; it's about creating a customer-centric culture that can transform any business.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.