Close to the Customer could be a good read for those working in a service-oriented industry as it offers 25 management tips from real-life experiences, to help satisfy customers and manage people. The book is full of valuable lessons that are easy to understand and implement. Donnelly's writing style is engaging and the anecdotes are relatable, making it an enjoyable read while providing practical advice.

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The author relates true-life experiences dealing with a variety of organizations to present valuable lessons in satisfying customers and managing people

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