Recommendation:
- This book is a must-read for professionals in service-based organizations who want to revolutionize their approach to customer service. The Toyota Way to Service Excellence provides a practical guide on how to implement Lean principles to streamline operations and add value to customers. With fascinating case studies from various service industries, this book offers real-world examples of how Lean practices have led to success. Whether you're an executive, manager, or frontline worker, this book will empower you to make continuous improvements and transform your service organization.
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