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Managing Customer Relationships: A Strategic Framework

by Don Peppers, Martha Rogers
RM37.00 MYR
Managing Customer Relationships: A Strategic Framework
Managing Customer Relationships: A Strategic Framework

Strengthening bonds through strategic customer relationship management.

If you're invested in transforming your customer interactions into long-lasting relationships, this book could be a treasure trove for you. Don Peppers and Martha Rogers' insights are crafted from a deep understanding of customer-centric marketing as a core strategic approach. Their combination of academic rigor and real-world case studies makes this read not just informative, but actionable for anyone looking to make a meaningful impact in their business's CRM strategies.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

Managing Customer Relationships: A Strategic Framework

by Don Peppers, Martha Rogers
RM37.00 MYR
Condition guide

Book Condition Guide

Books in Like New Condition

This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Very Good Condition

This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Good Condition

We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

Books in Well Read Condition

This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.

*Books may be missing bundle media (e.g. CD, e-book code), if included.

 

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ISBN: 9780470423479
Authors: Don Peppers, Martha Rogers
Publisher: John Wiley & Sons Inc
Date of Publication: 2011-01-01
Format: Hardcover
Related Collections: Business
Related Topics: Management, Communication
Goodreads rating: 3.63
(rated by 38 readers)
 

Strengthening bonds through strategic customer relationship management.

If you're invested in transforming your customer interactions into long-lasting relationships, this book could be a treasure trove for you. Don Peppers and Martha Rogers' insights are crafted from a deep understanding of customer-centric marketing as a core strategic approach. Their combination of academic rigor and real-world case studies makes this read not just informative, but actionable for anyone looking to make a meaningful impact in their business's CRM strategies.

Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.